Actionable User Research

Our comprehensive user research and testing services provide the insight you need to improve usability, satisfaction and performance.
Sand timer, conveying speed

We work fast

Whilst lots of user experience research is done face to face and in labs, we prefer rapid remote testing. It’s fast and delivers high quality results from participants who use your product in their own environment just like real life.

Questions and Answers icon of two speech bubbles

We ask the right questions

Customer research can help you understand your users in a wider context, identifying the problems your ideas should solve. Finding the answers to these questions and having the evidence to back them up helps you create the right solutions.

Report icon

We make it easy

You'll receive a report written in plain English, showing our key findings, relevant insights and recommendations for the next step in your project.

Adam and his team at Natural Interaction undertook a key UX research project for Unite Students, under extremely tight deadlines. Not only did they work at pace and guarantee to deliver on schedule, the quality of the research and comprehension of our business were both exceptional. We are very pleased with the output and the detailed level of insight gained. I would highly recommend Natural interaction and will certainly be using them again in the future.
Geoff Meston
UX & Design Manager, Unite Students

Usability testing for websites and software

Our team will work with you to plan a user test which replicates a typical user journey. We'll observe participants completing tasks and ask questions to understand the issues.

Our bespoke methods also measure user satisfaction and design perceptions. You'll receive a report written in plain English, showing our key findings. And, because we mostly conduct user testing remotely, we can turn things round fast.

Customer research

Customer journeys rarely begin and end on your website or digital product. What problems do they have and how could your ideas solve them? The answers to these big questions are behind every successful business.

You might be able to guess at some of them and get lucky, but equally many companies guess wrong and waste money developing products and services that customers don’t want. The way to get reliable answers to these questions is through well-planned customer research.

Increase your Ecommerce Conversion today

Get the book

Discover 21 ways to increase ecommerce conversion with this free eBook, written by Kathryn Davies, Head of User Research.

Case studies involving User Research & Usability Testing

Get started