Getting new and existing customers to interact and use your ecommerce site in the way you want them to involves more than just pretty designs. In a seriously competitive space, a great user experience can make a huge impact on your conversion and revenue.
Our combination of usability testing, qualitative and quantitative research will allow you to discover what does and doesn’t work on your existing ecommerce site or platform. Detailed, prioritised recommendations make it easy for us to design the changes which will ultimately place you ahead of your competitors.
A detailed and multi-faceted project to redesign the National Trust online shop whilst adhering to their strong brand identity.
Understanding what your customers want is key to success. We can provide you with the insight and evidence needed to put your business ahead of the competition.
Validating design ideas with users unlocks creativity by giving the confidence to be brave with design and deliver something which will perform, first time.
Not sure where to start? From discovery to design delivery, we are here to help.
We’ll help you define and achieve your goals from the outset with our user centred strategic services and focused thinking.
Natural Interaction came highly recommended to us by our web development company. The team met our every request in a timely manner and the results really boosted our e-commerce site.
We will continue to work with Adam and the team as we roll out an updated version of our website to ensure the best user experience taking on board their advice and recommendations.
Involve users at every stage
Evidence beats assumptions
People over technology
Be a partner
not a supplier