< Back to case studies

Services:

User Research, User Testing, Wireframing, Workshopping

Foresight Factory Product Design

We provided comprehensive Lean UX and discovery services on a redesign of Foresight Factory's global trends platform FF Online.

Results

Quicker to close sales

+70%

Customer satisfation

+63%

The Brief

Foresight Factory are data experts. Their global consumer trends reports and insight are used by clients all over the world to inform, predict and disrupt their industries. They needed a new bespoke platform which was capable of delivering this rich data analysis to feed into content created by their inhouse team. This platform needed to offer staff a superior editing and publication services through its CMS whilst simultaneously delivering intuitive search and content discovery to its subscribers.

Working collaboratively with a visual designer from Spicerack, we were asked to provide prototype wireframes based on an extensive UX-focused test and learn process for the platform’s content creation, subscriptions management, user sign up and purchasing pages.

The Project: What, Why, When, Where, Who?

Using our lean approach to UX we began with a discovery phase, running a number of workshops with both internal stakeholders at Foresight Factory and their end users to develop a clear understanding of their goals and user journeys.

Alongside these workshops, we realised it would be integral to get under the skin of this complex brief if we were going to deliver the smooth user experience expected. And so, we spent time understanding and challenging the functionality of everything from content hierarchies, taxonomies, search interface behaviour, content viewing pages to end user registration journeys.

This information was then used by Spicerack in the overall design and build of the platform itself. Once this was done, we conducted one final round of user testing to ensure everything worked smoothly prior to launch.

The Results

Since delivery in January 2017, the platform has seen over 5000 users across 450+ clients and with a 70% reduction in the time it takes for new subscribers to join up.

This new easy to use, intuitive platform has also seen a 63% increase in client satisfaction scores and there has been a 300% uplift in downloads and content shares.

Looking to increase conversion on your website?

Kathryn Davies, our Head of User Research has written an Ebook outlining 21 ways you can increase Ecommerce Conversion.  

Download our free Ebook
Download our free Ebook - 21 Ways to Increase Ecommerce Conversion